The flat shipping rate per order applies to most orders. However, there may be shipping surcharges for: - Orders shipped outside the contiguous 48 United States - Large or heavy items - Orders shipped to an APO - Other factors that make an item more expensive than usual to ship

All items shipped to Alaska, Hawaii, APO/FPO/EPO/etc., addresses, and U.S. Possessions will likely have a surcharge added that will not be calculated automatically at checkout. Please email or call for pricing, which will depend on the several factors, including weight, size, and whether the manufacturer offers USPS shipping. Baby Bedding Boutique generally does not ship outside of the U.S.; please call or email us at customerservice@babyminestore.com to ascertain whether an order may be shippable outside of the U.S. and, if so, what incremental charges may be incurred.

Items with a shipping surcharge within the contiguous 48 states will have such charge clearly indicated in the item description and/or prior to checkout in the shopping cart.

As some items are shipped directly from manufacturers, Baby Bedding Boutique does not have control over the shipping method (e.g., UPS, USPS, FedEx, etc.) for those items. Also, single orders may be delivered in multiple shipments.

Although we endeavor to deliver orders in 4-12 days, this is not always possible—especially in the case of items that are shipped directly from manufacturers--especially personalized, specially ordered, large or heavy, and items shipped from those manufacturers or importers.

Most bedding products are specialty ordered directly from the manufacturer and require 2 - 4 weeks for delivery. As mentioned previously, in order to offer the lowest prices possible and to expedite delivery, certain items are shipped directly from the manufacturers.

Baby Bedding Boutique Return Policy

If you are not fully satisfied within 2 weeks (14 days) of the delivery date, please return your order to us. Email or call our customer service at customerservice@babyminestore.com or 307-221-3126 to be assigned a Return Materials Authorization (RMA), which allows us to keep track of the return. Please be sure to read and follow the requirements for returns immediately below.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means saleable condition, including having original tags and labels still attached, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.

Return shipping costs are your responsibility unless the item is damaged or defective. All our products are custom orders and therefore are subject to a 30% restocking fee; personalized or customized items may not be returned. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost. Additionally, Baby Bedding Boutique often charges less than the actual shipping and handling fees for items we sell. Returns for reasons other than a product defect will be charged the actual cost incurred by Baby Bedding Boutique in shipping the product or order to you plus the restocking fee.

We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at customerservice@babyminestore.com or via telephone at (307) 221-3126 .

Please allow us 10-14 days once we have received your return to process and credit your credit card.

You Must Inspect Packing and Product on Delivery

It is critical that you inspect packaging and the items contained therein for damages immediately.

Prompt inspection of packaging should be done as soon as the order arrives and while the delivery person is still there (if at all possible). This inspection is especially critical for large items, such as furniture, which may be prone to damage during shipping. Neither the shipping company nor the manufacturer will provide any allowance or insurance coverage if damaged packaging is not called to the attention of the driver.

As a consequence, Baby Bedding Boutique cannot be responsible for damage that should have been reported to the shipper.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new item at our expense (subject to proper customer inspections, as specified above).

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces. We work hard to make your shopping experience at Baby Bedding Boutique an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order that you would like to cancel, please call us at (307) 221-3126 within two hours of placing your order to cancel it free of any charges.

Don't worry! Even after the two hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time. Orders or portions of orders that have shipped before before we receive a written/emailed cancellaton from you and have been able to transmit that to the shipping company cannot be cancelled but may be returned subject to the Return Policy of the store.